Careers at Legacy Pets

Why Work for Legacy Pets?

• The chance to be the face of a triple Award Winning Pet Crematorium

that has a 100% 5* review record, because of our teams willingness to treat

every customer and their pets like VIPs.

• A friendly and inclusive work environment, where everyone’s ideas and

opinions are valued.

• The chance to learn new skills and progress your career as the

business grows.

• Attend exciting Events and regular Team Building outings

Photo 03-02-2022, 17 55 47.jpg

Retail Sales Manager - Full Time

Would you like the chance to be the face of a triple Award-Winning Pet Crematoriums new retail store?

Our team has a 100% 5* review record, because of our teams willingness to treat every customer and their pets like VIPs?

We are currently recruiting for a Store Manager (Weekdays and Weekends). You must be fully flexible with hours.

The ideal candidate will be a highly capable team leader who will confidentially coach their team to provide an unforgettable in-store experience. Our store teams are the ambassadors of the Legacy brand. Prior experience with a leading brand or luxury retailer is preferred. If you are an Assistant Manager looking for career progression or a Store Manager looking for a fresh challenge, then this could be the opportunity for you.

An ideal candidate will have;

  • Proven experience in driving sales and profitability in store.

  • Strong communication skills, in order to establish and coach a high-performance team.

  • Ability to be adaptable and flexible to changing business needs

  • A positive, can-do attitude with a contagious enthusiasm for Legacy product and core values.

  • A well-presented appearance with a taste for luxury and a passion for retail.

Flexibility is essential as extra hours will be necessary at busy trading periods. Weekend working will be required.  Any experience in memorial jewellery would be an advantage, but full training can be offered, more important is the right attitude and a caring and compassionate nature.

As well as dealing with the retail side of the business, the role will also involve handing back customer packages from the crematorium and dealing with ad-hoc enquires. We expect this to provide significant upselling opportunity. Full training will be offered in this area.

If you are looking for a career opportunity which includes ongoing training, working for a successful independent family business, apply now.

Salary:

  • £22k-£26k Dependant on experience.

  • Generous Commission Structure. 

Benefits:

  • Company pension

  • Employee discount

  • A friendly and inclusive work environment, where everyone’s ideas and opinions are valued.

  • The chance to learn new skills and progress your career as the business grows.

  • Attend exciting Events and regular Team Building outings

 

Responsibilities to include:

  • To actively lead the retail team, supporting, coaching and motivating your instore team to achieve store targets.

  • Identify and maximise on all opportunities, while setting the example in our award winning customer service standards.    

  • To be the face of Legacy Pets to all customers and members of the general public and to ensure high levels of professionalism are adhered to at all times.

  • Ensure that all pets’ returns to owners are carried out in a dignified, compassionate, caring way, complying with all policies and procedures.

  • Deliver excellent customer care following Legacy Pets procedures when returning pets ashes, and spotting opportunity for offering appropriate products from our retail store.

  • Answer any clients questions/ queries/ fears in a calm and soothing manner.

  • Collect payments and issue receipts, where required.

  • Work as part of the wider team to assist with other duties within the business where required.

  • Arranging appointments for client consultations.

  • General housekeeping, stocktaking, merchandising and back of house duties.

 

Schedule:

  • Day shift.

  • 5 Days from 7, including weekends.

To apply, send your CV & covering letter to: jodie@legacypets.com

Sales & Customer Service Associate - Full Time

Would you like the chance to be the face of a triple Award-Winning Pet Crematoriums new retail store?

Our team has a 100% 5* review record, because of our teams willingness to treat every customer and their pets like VIPs?

We are currently recruiting for a Sales & Customer Service Associate. (Weekdays and Weekends) You must be fully flexible with hours.

The ideal candidates will have a Retail Jewellery background and be focused on customer service, be target driven and sales orientated. Flexibility is essential as extra hours will be necessary at busy trading periods. Weekend working will be required.  Any experience in memorial jewellery would be an advantage, but full training can be offered, more important is the right attitude and a caring and compassionate nature.

As well as dealing with the retail side of the business, the role will also involve handing back customer packages from the crematorium and dealing with ad-hoc enquires. We expect this to provide significant upselling opportunity. Full training will be offered in this area.

If you are looking for a career opportunity which includes ongoing training, working for a successful independent family business, apply now.

Salary:

  • £9.50-£10 p/h

  • Generous Commission Structure. 

Benefits:

  • Company pension

  • Employee discount

  • A friendly and inclusive work environment, where everyone’s ideas and opinions are valued.

  • The chance to learn new skills and progress your career as the business grows.

  • Attend exciting Events and regular Team Building outings

 

Responsibilities to include:

  • To be the face of Legacy Pets to all customers and members of the general public and to ensure high levels of professionalism are adhered to at all times.

  • Ensure that all pets’ returns to owners are carried out in a dignified, compassionate, caring way, complying with all policies and procedures.

  • Deliver excellent customer care following Legacy Pets procedures when returning pets ashes, and spotting opportunity for offering appropriate products from our retail store.

  • Answer any clients questions/ queries/ fears in a calm and soothing manner.

  • Collect payments and issue receipts, where required.

  • Work as part of the wider team to assist with other duties within the business where required.

  • Arranging appointments for client consultations.

  • General housekeeping, stocktaking, merchandising and back of house duties.

 

Schedule:

  • Day shift.

  • 5 Days from 7, including weekends.

To apply, send your CV & covering letter to: jodie@legacypets.com

Due to our continued success and growing reputation, we are looking to add a Full Time Driver to our 5* Team. The successful candidate will be required to work Weekends, as well as 2/3 days during the week. (We can be flexible regarding days during the week, but weekend availability is a MUST on this occasion.)

 

The successful applicant will also be provided with full training in our Customer Service and Cremation Departments which will allow them the knowledge to work in all departments if required by the Company. You will take an active role in the business on-call facility where necessary. Other ad-hoc duties as and when required.

 

This role is a permanent Full Time position with a starting rate of £9.50p/h, 35 hours+ per week over 4/5 days.

DRIVER RESPONSIBILITIES INCLUDE:

• To carry out collections and returns of deceased pets from customers homes as well as veterinary surgeries as necessary using our vehicles.

• To be the face of Legacy Pets to all customers and members of the general public and to ensure high levels of professionalism are adhered to at all times.

• Ensure that all pets’ collections and returns to Owners/Vets are carried out in a dignified, compassionate, caring way complying with all policies and procedures.

• Attend homes and veterinary surgeries and deliver excellent customer care following Legacy Pets procedures when collecting pets or returning pets ashes, ensuring clients are aware of all their options and they can give their loved ones the send off they deserve.

• Answer any clients questions/ queries/ fears in a calm and soothing manner.

• Complete and check all paperwork and ensure it is completed accurately and handed over to the Pet care team immediately on arrival back to the crematorium.

• Communicate with the Transport Manager to ensure that excellent planning is in place for customer visits, deliveries and other work.

• When driving adhere to all road safety laws and drive in a professional and courteous manner, which reflects positively on the company.

• Inspect your vehicle each day to ensure it is roadworthy.

• Report any damage or defects to vehicles immediately to the Transport Manager.

• Ensure that your vehicle has all the necessary equipment and paperwork on board so that you can carry out collections and returns meeting Legacy Pets standards and procedures.

• Keep your vehicle clean inside and out to ensure that Legacy Pets is always represented in the best possible way.

• Complete Vehicle checklists & daily recording of vehicle condition

• Collect payments and issue receipts, where required.

• Work as part of the wider team to assist with other duties within the business where required.

�REQUIREMENTS:

• Full UK Manual Driving License. (Required)

• Experience of Professional Driving. (Preferred)

• Clean Driving License. (Preferred) (Maximum 6 Points may be considered)

• Familiarity with SatNav Devices or Ability to Read Maps. (Required)

• Knowledge of North West, particularly the Greater Manchester area. (Preferred)

• Ability to Lift Up To 30kg alone, comfortably. (Required)

• Availability to work weekend and evening/night shifts and be flexible (Required)

• A polite, professional and respectful disposition. (Required)

• Ability to remain calm and professional in stressful situations. (Required)

Mobile Care Team Member - Full Time

To apply, send your CV & covering letter to: nick@legacypets.com

Marble Surface

Call 

0161 503 1579

Email 

Follow

  • Facebook
  • Twitter
  • Instagram